Are chatbots making things more difficult than old-fashioned transactions?

These days as consumers, we are often locked into these false amities with chatbots, our to-and-fro reliant on what previous questions and responses have been digested by the software.

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​These days as consumers, we are often locked into these false amities with chatbots, our to-and-fro reliant on what previous questions and responses have been digested by the software.