Optus has announced a new AI assistant for its frontline staff, promising to make your next support call faster and more efficient. The new system, named Optus Expert AI, is designed to give human agents real-time intelligence to solve customer issues. Developed on Google Cloud’s platform, the tool essentially acts as a co-pilot for the […]
The post Optus rolls out ‘Expert AI’ to supercharge its customer service team appeared first on techAU.
Optus has announced a new AI assistant for its frontline staff, promising to make your next support call faster and more efficient. The new system, named Optus Expert AI, is designed to give human agents real-time intelligence to solve customer issues. Developed on Google Cloud’s platform, the tool essentially acts as a co-pilot for the
The post Optus rolls out ‘Expert AI’ to supercharge its customer service team appeared first on techAU.