Workforce Registration Specialist (Admin and Office Spec II)

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Role Code: 19012-SW

FLSA: Nonexempt

Pay Band: 02


Agency: Laurel Ridge Community College


Ridge Community College (Div)

Work Location

Frederick – 069

Hiring Range: The hourly
pay range begins at $15.00 per hour however, actual starting hourly rate will commensurate with education and/or experience.

Emergency/Essential Personnel: No

EEO Category: F-Admin Supp

Full Time or Part
Part Time

Work Schedule: Monday and Wednesday 8am – 5pm; Friday 8am – 4pm. Some flexibility in hours
but Friday afternoons are fixed. This position is in-person at the Middletown campus.

Sensitive Position: No

Job Description
The Workforce Registration Specialist is the first point of contact for potential and existing
students seeking information about Workforce Solutions classes/programs. This individual promptly greets all walk-in visitors and answers
telephone inquires. The Registration Specialist is a member of the Operations and Registration Team, but works closely with other Workforce
Solutions team members, instructors, allied agencies and other college-wide staff and administrators.

A friendly, welcoming,
professional, and confident demeanor, as well as a working knowledge of classes, programs and the ability to learn the Workforce Enterprise
Registration System will be essential components for success in this position. This individual must be able to assess a customer’s
needs/questions and proactively assist them as appropriate, whether it is explaining a class, series, or certificate program, registering
them for a class(es) or referring them to other beneficial allied agencies. Additionally, they must understand Workforce Financial
Assistance options, explain them to clients, determine eligibility, and assist students in completing the required paperwork. Good customer
service skills and a high comfort level with constant public interaction is critical. This position interacts regularly with a highly
diverse population.

Other daily tasks in this active office environment may include: registering students for
classes; processing payments; making and assembling class materials including rosters, certificates, and handouts for the instructor
packets; distributing instructor packets to rooms; calling students, responding to student concerns and complaints; processing transfers
and/or refunds; posting signs; helping prepare materials for events; assisting with registration and hosting at special events; assisting
instructors with room preparation and basic audio visual setup for classes; submitting completion verification reports to government and
professional agencies; tracking credentials; documenting enrollments, progress, and payments for FastForward, G3, and FANTIC; performing
daily financial transactions necessitated by student registrations, transfers, and cancellations as directed; assisting with course/class
setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes; and other tasks as directed by the
Operations/Registrations Supervisor.

Interpersonal skills sought:

  • ACCURACY: Understands the importance
    of accuracy and attention to detail in successful outcomes;
  • COMMUNICATOR: Ability to effectively communicate to facilitate
    effective interactions with a variety of diverse clients;
  • CUSTOMER CENTRIC: Understands the importance of superior Customer Service
    and prompt follow-through. Realizes our clients are often uncertain of their needs and may not fully understand their options;
  • FOCUSED: Ability to focus and multi-task despite constant interruptions in an active, high-volume work environment;
  • INDEPENDENT: Can work independently and make decisions without constant supervision;
  • MULTI-TASKER: Must be able to manage a
    variety of tasks simultaneously;
  • ORGANIZED: Ability to maintain a neat work area and develop systems to aid in routine tasks;
  • PASSIONATE: Passion to patiently help others experience success, whether they are clients, students, or co-workers;
  • PROFESSIONAL: Maintains a consistent professional demeanor and appearance;
  • SELF-STARTER: A Self-Starter with a positive
    attitude who proactively seeks solutions to challenges;
  • TROUBLESHOOTER: Ability to proactively assess a situation, challenge, or
    problem, gather relevant information, determine the appropriate response and/or alternatives, and ultimately find the best solution to meet
    each student’s unique needs.


Wage positions: The hourly pay rate for this position is
$15.00 however, the actual rate will be commensurate with education and/or experience. The position is part-time and as such cannot exceed
29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our
professional development and educational assistance policies.

According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the
workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are
determined by the type of work and job requirements of the position, as defined by heads of agencies.

Click here to learn about Laurel Ridge Community College.

Laurel Ridge Community
College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a
diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance
with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to
provide access to the application, interviewing, and selection process. Please email for further information.

Sponsorship of an employee’s work authorization
takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor
potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory.
Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution
providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as
needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion,
disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions
including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working
environment and prohibits sexual misconduct, including sexual violence and harassment.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of
an emergency declaration by the Governor.

KSA’s/Required Qualifications

Ability to assess skills, needs,
interests, and aptitudes of potential students and provide coaching and direction;

Candidate must acquire a working knowledge of:

  • The role of Workforce Solutions within the college and the services we provide to students, the community and employers;
  • Workforce Solutions Classes, Series, Certificates, Fast-Track Career Training, and other programs that can benefit potential students
    and employers;
  • Various grant and financial assistance options including FastForward, G3, and FANTIC available to Workforce
    Solutions’ students;

Experienced and confident user of Microsoft Office Suite software;

Ability to learn Training
Management/Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities;

Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work
cooperatively with team members to meet time-sensitive projects, deliverables and deadlines.

Because this position’s primary
interface is with the public explaining complex financial aid options and programs, candidate must be able to communicate clearly and
effectively and be understood on the phone and in person.

Additional Considerations

Database experience

Customer Service experience in an office environment and working directly with the public is preferred.

Operation of a State Vehicle: Yes

Supervises Employees: No


Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover
assignments throughout the college service region as necessary for the job is required.

Posting Number:

Recruitment Type: General Public – G

Number of Vacancies: 1

Close Date:

Contact Name: Faith Gaile


Special Instructions to

Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and
unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference
checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a
condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities
to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their
Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative
Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to
DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: , or call DARS at
800- 552-5019.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the
successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment
verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to
complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System,
an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce.
Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are
based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race,
color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status,
gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and
Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested,
reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.


VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to
complete an I-9 form and provide documentation of your identity for employment purposes.

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