Ticket Operations Manager – HigherEdJobs

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Position Number


Unit Mission Statement

The Department of Intercollegiate Athletics
at William & Mary is dedicated to the
pursuit of excellence in all its endeavors. We are committed to an outstanding
athletics program by:

  • Forging an environment that demands

success with integrity;

  • Winning championships;
  • Empowering leaders;
  • Building a championship culture;
  • Elevating the prestige of the University;


  • Instilling pride and respect.
  • Remaining true to our Core Values of Accountability, Belonging, Creativity,
    Integrity, and Service

Position Summary

The Ticket Operations Manager is responsible for
overseeing the processing of phone, walk-up, and online ticket orders, and securing maintenance as needed for all ticket office technology.
The manager develops ticket sales promotion plans, and manages the preparation, planning and fulfillment of ticket sales. This position
supervises hourly staff.

Essential Designation


Position Restricted?

Yes, the
appointment is limited due to funding availability

Required Qualifications

  • Bachelor’s degree or an
    equivalent combination of education and training;
  • Previous experience with cash handling
  • Previous experience
    scheduling staff members for office coverage
  • Demonstrated competency with spreadsheet, database management and word processing
    software specifically Microsoft Word, and Excel
  • Basic accounting skills
  • Exemplary customer service skills

Preferred Qualifications

  • Knowledge of Paciolan or other ticketing software;

  • Knowledge of financial record-keeping methods, procedures and practices;
  • Demonstrated problem solving and strategic thinking
  • Demonstrated ability to prioritize, identify critical issues and work towards results.
  • Additional coursework
    in accounting, sports management or other related field preferred;
  • Some supervisory experience;
  • Previous experience
    working in college athletics or box office is desired.

Is the position remote work eligible?

(works remotely at least 1 day per week but not full-time)

Remote Work Disclaimer

Remote work eligibility is not
guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work
arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or
modify eligibility.

Advertised Pay Range

up to $50,000

Advertised Pay Range

All hiring rates are commensurate with relevant experience up to the advertised amount considering internal

This position has an established starting rate.

Job Close Date: 02/23/2024

Special Application Instructions

For priority consideration, please have materials in by review date, February
12, 2024.

EEO Statement

William & Mary values diversity and invites applications from underrepresented
groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative
Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

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