Textbook Floor Supervisor – HigherEdJobs

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Job Description

Nature of Work
Performs various customer service, retail sales and merchandising

Assists in maximizing store profitability, merchandising and monitoring inventory and store safety and loss prevention.
May train and manage sales staff.

Key Responsibilities

Supervise employees performing duties such as Textbook
floor sales, merchandising, customer service, cashiering, inventory, and opening and closing duties.

Interview, select, train,
evaluate, counsel, and, if necessary, discipline staff.

Provide input for decisions regarding pay increases, retention, rehiring,

Supervise the textbook floor setup, stocking, shelve tags, pricing to ensure accuracy, returns.

Monitor revenues and
control expenses.

Participate in developing goals and measuring success toward goals, including sales, returns, and product

Develop and maintain business relationships with key department contacts, Athletics and faculty in various departments;
coordinate delivery schedules with departments on campus such as Residential Life, and Athletics, returns with manufacturers and/or

Ensure proper inventory control, including price changes, inventory levels, and shrinkage, and timely and efficient return
of unsold or damaged products.

Advise and provide guidance on procedures and policies, working standards, merchandise, and products
or services.

Implement effective sales techniques.

Promote effective sales floor presentation by ensuring products are
received and stocked efficiently, and sales floor is organized, clean and presentable.

Recommend, implement, and promote special
events and promotions.

Ensure visual merchandise standards and physical layout and design expectations are met.

Establish and
maintain high customer service values, including sales staff performance, presentation of merchandise, and customer conflict

Ensure consistency and integrity of data in the computerized point-of-sale/ inventory control system and provide
training and assistance to staff as needed.

Assist with loss prevention and maintain store security, including maintaining awareness
of customers and surroundings and checking customers’ shopping bags.

Execute customer service programs, such as EarlyBird textbook
delivery to the residential halls and textbook distribution of Athletic students required course materials.

Perform fiscal-related
duties and process associated paperwork.

Process and maintain personnel-related paperwork and systems including time clock
maintenance and new employee orientation.

Assist with electronic, phone, and Web site orders.

Process customer order pickups,
making certain all paperwork and point-of-sale data entry is completed accurately and timely.

Attend internal and external meetings
relating to the management of the retail operation.

Knowledge, Skills, & Abilities

Possesses a broad
understanding of the job.

Applies skills and knowledge in a variety of processes, procedures and systems.

Math skills
sufficient to perform sales transactions.

Ability to communicate and comprehend verbal and written

Visual perception sufficient to examine merchandise and cash at close range.

Manual dexterity to
handle cash, credit cards, etc. and operate a register.

Ability to stand for long periods of time as the job requires standing
throughout the assigned shift.

Ability to do light lifting for handling merchandise and products.

Ability to climb ladders for
working with merchandise displays.

The ability and patience to listen and understand the speech of a diverse customer base
considering cultural, demographic, geographic and other important factors influencing


8:00 AM – 5:00 PM

Monday- Friday with occasional weekends

Variations may
occur seasonally.

Minimum Qualifications

High school diploma or equivalent and 6 months of experience from
which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

experience in a retail setting with lead responsibilities.
Course Material/Textbook retail previous

Anticipated Hiring Range

Salary Range: $15.00 – $19.00 Hourly

Grade: GSS

University Title: Senior Retail Sales Associate

Internal applicants can determine their university title by accessing the
Talent Profile tile in myHR.

Benefit Eligibility

This position is eligible for University benefits. As part
of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement,
paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM
System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure
each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism
and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better
place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these
values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants
for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color,
national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected
veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including,
but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more
information, visit https://www.umsystem.edu/ums/hr/eeo or call the
Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility
and ADA at 573-884-7278.

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