Student Success Advisor – DC Student Cohorts

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The Student Success Advisor – DC Student Cohorts at Trinity Washington University is a 12-month, full-time, staff
member with Student Affairs: Center for Student Success. The purpose of the Center for Student Success is to improve student enrollment,
persistence, and completion through an integrated, systematic advising and academic success program across the university that includes the
effective use of Trinity’s Starfish case management platform, data-analytics, and other student success tools.

Student Success
Advisors are part of a team focused on ensuring student success at Trinity through close and continuous attention to student academic
performance and co-curricular needs, personal challenges and professional ambitions. Advisors must possess superior interpersonal talents,
a deep interest in the well-being and progress of students through college, knowledge of contemporary research, and best practices that
encourage student success of Trinity’s student body which includes more than 2,000 undergraduate and graduate students, including about
1,000 women in Trinity’s historic women’s college, the College of Arts & Sciences. Another 1,200 women and men enroll in associate,
baccalaureate, and master’s degree programs in the School of Education, School of Professional Studies, School of Business and Graduate
Studies, and School of Nursing and Health Professions.

Student Success Advisors are crossed trained to support students in any unit
but are assigned a caseload within distinct populations; they engage in intensive outreach to students assigned to them in order to provide
wrap around holistic support.


  • Master’s Degree required in an
    appropriate area of specialization
  • Experience working in a related student-support role
  • Knowledge of DC Public Schools and
    DC Charter School system
  • Knowledge of the DC area


  • Develop
    programming for identified cohorts of students to provide support and mentorship specifically targeting students receiving support and
    funding specific to students with DC residency.
  • Produce regular reports and updates of retention and persistence data and analysis
    of DC students
  • Provide individualized holistic academic counseling and scholarship support to a case load of advisees to enhance
    retention and success.
  • Support students to understand the implications of financial aid and how this impacts their progress and
  • Identify and connect students with on and off campus resources to support students in their success.
  • Engage in
    intrusive and targeted outreach in response to students who are identified as struggling academically.
  • Be available and responsive
    to students, including working as a team to ensure office coverage.
  • Advise students regarding class selection and approve schedule
    requests in a timely manner.
  • Maintain accurate and detailed student records, including academic plans.
  • Ensure that students
    are provided with accurate and up to date knowledge of curriculum and program requirements.
  • Monitor and respond to alerts in
    Starfish, Trinity’s Case Management system.
  • Regularly monitor reports in Tableau to manage student registration work flow and
    student attendance reports to engage in timely outreach.
  • Process drop/add and withdrawal requests in line with policies
  • Complete transfer evaluations and graduation audits as needed.
  • Work as a team to create resources for academic success
    including financial literacy and career readiness activities, and to stay current in best practices in advising.
  • Facilitate
    responses and resolutions to student concerns
  • Participate on various committees, work groups, or professional organizational
    networks as needed.
  • Participate in the planning and execution of campus events including: New Student Orientation, Faculty/Staff
    Orientation, Graduation and Commencement, Convocation Dean’s List Ceremony, Registration and Start Strong Events and Admissions Recruitment
  • Any and all other duties of similar nature and character to those mentioned above


  • Exceptional interpersonal and communication skills are essential
  • Ability to take a holistic
    case-management approach
  • Knowledge of best-practices in advising
  • Well-developed academic counseling
  • Strong record management skills
  • High degree of organization, attention to detail and ability to follow through on
  • Candidates should have a working knowledge of Microsoft Office Suite, computer competency and the ability to communicate
    effectively, both orally and written


  • 40 hours per week minimum,
    12-month position with earned leave and benefits
  • The work environment for student success advisors is typically an office
    environment that is often fast-paced.
  • Advisors must be able to work efficiently with many interruptions from walk-ins, telephone
    inquiries and other student requests.
  • The noise level in an advisor’s work environment is usually quiet. Advisors usually advise
    students in private or semi-private offices.

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