Retail Assistant – HigherEdJobs

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Retail Assistant

Internal Position Title: Retail Assistant

Posting Number: S02413

Department:: Bookstore

Position Type: Staff

Job Family: Classified

Under the administrative supervision of the Operations Manager, the Office Assistant provides customer service both in person and on the phone, organizes and maintains all cashier paperwork, operates a cash register and stocks general merchandise. Bookstore cashier also assists in training and leading the shift of Student workers/temporary staff, conducts buy back transactions, and provides coverage of Waukegan and Vernon Hills bookstores when needed.

The College of Lake County (CLC) offers a competitive salary, excellent benefits that currently includes BlueCross/BlueShield of Illinois health, Delta dental and Superior vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a four-day work week in the summer (Fridays off!), generous vacation, sick and personal time off and 14 paid holidays each year.

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.

CLC is a Top Diversity Employer for 2022. We not only include Diversity in our values but we demonstrate it in our hiring of Staff and Faculty.The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni.

Required Qualifications:

  1. High school diploma or equivalent.
  2. Ability to lead cashiers in job duties.
  3. Cash handling and retail experience.
  4. Friendly and outgoing with customer service experience.
  5. Ability to move up to 50 pounds.
  6. Ability to work at our Waukegan or Vernon Hills location.
  7. Ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

Desired Qualifications:

Posting Date: 08/23/2023

Closing Date:

Expected Start Date: 09/25/2023

Special Instructions Summary: This position must be fluid to changes that may be encountered, including flexibility with work hours. Please note that this position must be able to provide coverage for the bookstores on the Lakeshore and Southlake campuses when needed. The individual that is hired will need reliable transportation to be able to travel to other campuses.

Pay Rate: $15.59/hr

Full-Time/Part-Time: Part Time

Location Grayslake

Total Hours Per Week: 25.00

Work Schedule:
Hours are 7:30am-1:45pm Monday-Thursday With flexibility to cover a shift outside of these hours when applicable.

Software Testing Required: MS Word

Interview Process Requirements: None

EEO Statement:
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions:
Student/Customer Service 60%

  1. Assists in training and directing temporary staff and student workers on the duties listed below
  2. Operates a cash register ringing up cash, check, credit card, and financial aid for customers including sales, returns and exchanges all while keeping cashier area neat and stocked.
  3. Verifies cash drawer at beginning/end of shift and helps with opening/closing procedures as needed.
  4. Provides excellent customer service by answering questions for students, faculty, and staff both in person and over the phone. Updating the outgoing message and returning Voicemails.
  5. Provides coverage of both off site campus bookstores as needed and may be asked to do so outside of normally scheduled hours.
  6. Participates in order fulfillment
  7. Able to expand hours during key bookstore operations.
  8. Coverage one Saturday at the beginning of the semester(s)

Data Entry/Records Coordination 20%

  1. Helps prepare the weekly schedule of student workers and helps with schedule during rush.
  2. Enters data for record keeping purposes
  3. Sorts and organizes all paperwork pertaining to the cashier area, credit card and refund slips, department charges, financial aid forms and vouchers, etc.

Other 20%

  1. Merchandises product and maintains shelf inventory. Prices, stocks, merchandises and stores merchandise ensuring proper rotation.
  2. Monitors inventory of merchandise and helps to determine re-stocking orders for selected merchandise categories.
  3. Performs other duties as assigned.

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