Retail Administrative Manager (# 360078)

About the Job

Student Unions & Activities (SUA) is accepting applications
for the position of Retail Administrative Manager. This position works in collaboration with the Retail Coordinator to
develop and execute strategic business and marketing plans for growth and profitability. The position will assist with e-commerce
development, POS system integration, inventory management, customer database development, and maintenance of e-commerce sites. The position
also collaborates with Retail Managers and stakeholders on projects across all SUA retail locations. In addition, the position oversees the
day-to-day retail operations of Gopher Express West (GEW), located in the West Bank Skyway. This includes overall operations and budget
management, and supervision of student staff (approximately 17 students). This position reports to the Retail
Coordinator.

Salary Range: $50,500-$54,000 (DOQ)

Work Flexibility: Work expectation is to
be primarily on campus, however, may have the opportunity to work remotely on occasion.

DUTIES AND
RESPONSIBILITIES:

Retail Administration and Project Management (30%):
* Assist in development and implementation
of comprehensive business plans for SUA Retail areas, focusing on strategic growth and profitability
* Assist in preparation of financial
projections and market analysis for business plans
* Assist in development and implementation of budgets, analyze sales data, and propose
strategies based on industry trends.
* Contribute to the development and management of retail business systems, including point-of-sale
systems, inventory management systems, and customer relationship management platforms.
* Utilize and develop advanced Excel spreadsheets
for data analysis, reporting, and financial modeling.
* Assist in development of compelling business proposals for retail projects
*
Oversee projects and initiatives across retail locations
* Communicate effectively with stakeholders at all levels, providing clear and
concise updates on project progress and achievements

Marketing Support (20%):
* Assist in the creation and execution of
effective marketing plans for SUA Retail areas, driving brand awareness and customer engagement
* Collaborate effectively with other
retail managers to devise and execute business and marketing plans
* Assist in the development and maintenance of E-commerce businesses
and online sales channels on e-commerce sites
* Develop comprehensive e-commerce proposals to enhance online presence and digital
services
* Facilitate e-commerce projects, ensuring timely completion, budget adherence, and timely issue resolution
* Troubleshoot
webpage content issues, optimize SEO scores and maintain website quality and performance
* Participate in the management and optimization
of SQL databases, ensuring data integrity and accessibility
* Design and develop customer databases to effectively manage customer
relationships and support targeted marketing campaigns

Retail Operations (20%):
* Supervise overall operations, including
cash operations and security at Gopher Express West.
* Establish and uphold procedures for exceptional customer service, clear
communication, and protection against operational losses.
* Recommend, implement, and monitor budgets for Gopher Express West.
*
Ensure compliance with health, occupational safety, and food safety regulations.
* Determine and monitor the product mix using both
internal and external resources.
* Track daily, monthly, and annual sales through various systems and reports.
* Collaborate with SUA
Marketing and vendors to identify, implement, and monitor promotions.
* Maintain accurate and appropriate inventory levels, ensuring
clear communication with vendors and resolving ordering/receiving issues.
* Conduct regular inventories and audits.
* Assist in
overseeing and maintaining the use of retail technology, specifically POS software (CounterPoint)
* May occasionally require work outside
normal working hours (evenings and weekends) to address staffing emergencies, scheduling conflicts, or operational issues.
* Cover
employee breaks and shifts when necessary to maintain smooth store operations.

Supervision (30%):
* Delegate and monitor
tasks and duties effectively to entry, intermediate, and advanced-level employees.
* Foster clear and consistent communication through
department meetings, individual interactions, email, instant messaging, and a dedicated Google site.
* Lead and motivate student
employees to achieve high levels of productivity, quality, and goal accomplishment.
* Prepare students for their future careers by
integrating educational and developmental components into their work experiences, enhancing their overall university experience.
*
Develop and implement personalized experiential and reflective learning opportunities aligned with the University of Minnesota Student
Development Outcomes.
* Monitor student progress towards achieving the Student Development Outcomes, offering daily coaching and
constructive feedback.
* Conduct regular performance evaluations and assess student development progress.
* Develop and manage
comprehensive training programs, manuals, and materials for student employees.
* Utilize the WhenToWork scheduling application to create
and monitor daily schedules, ensuring optimal staffing levels and efficient operations.
* Train intermediate and advanced-level student
employees to work independently, assuming greater responsibility in the Retail Manager’s absence.
* Lead the interviewing, hiring,
training, mentoring, and disciplinary processes for student employees.

Qualifications

Essential
Qualifications:
* Bachelor’s degree in business administration, retail management, information technology, or a related field, or a
combination of education and experience to equal six years.
* Excellent organizational skills and effective written and verbal
communication skills.
* Ability to work with diverse groups of people.
* Strong analytical and problem-solving skills.
*
Proficient in Microsoft Word and Excel, Google Suite
* Ability to work occasional evenings and weekends based on business
needs.

Preferred Qualifications:
* Minimum of 3 years of experience in retail management or similar role.
* Experience
working in a large, complex organization.
* Experience supervising or working with students.
* Project management experience with
productivity tools such as Asana
* Experience with retail point-of-sale computer systems a plus
* Ability to work well both
collaboratively and independently.
* Proactive in taking initiative and ability to handle multiple tasks
* Demonstrated experience in
data integration, business development, and project management.
* Proficiency in Microsoft Excel/Access, MySQL, and Business Analysis
tools such as Power BI
* Familiar with website creation and optimization

About the Department

Student
Unions & Activities (SUA) is a department within the Office of the Vice Provost for Student Affairs at the University of Minnesota. SUA
provides a variety of programs and services to the University community that enhance the social, educational, and cultural environment of
the University of Minnesota. This includes retail services, facility rental, space for individual and group activities, entertainment and
educational programs, oversight of student activities, and involvement with diverse student groups.

SUA operates three facilities:
Coffman Memorial Union on the East Bank campus, the St. Paul Student Center, and retail services on the West Bank campus. The department
has an annual budget of $16.8 million. SUA is funded by student fees and revenue generated by the department.

The department has a
total of 65 full time staff, representing all employee groups except faculty, and 250 student employees. SUA provides opportunities for
students to enrich and complement their academic experience by integrating student learning outcomes with student
employment.

Benefits

Working at the University

At the University of Minnesota, you’ll
find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance,
allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive
benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities
  through professional training and degree-seeking programs supported by the Regents Scholarship
• Low-cost medical,
  dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer
  contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial
  counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro
  area

Please visit the Office of Human Resources website for more
information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for
this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online
application for the position and attach a cover letter and resume.

Additional documents may be attached after application by
accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an
accommodation during the application process, please e-mail employ@umn.edu or call (612)
624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in
enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and
retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in
its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status,
disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about
diversity at the U: http://diversity.umn.edu

Employment
Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is
that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from
employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The
University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate,
graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most
vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service
organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well
as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019,
2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).