Program Manager – Corporate Education, Career Training & Community Education

Salary: $50,250.00 – $65,325.00 Annually

Location: Kingman/Bullhead City, AZ

Job Number: 13-01257

Department: Workforce and Partnerships

Opening Date: 07/20/2023

About MCC
Located about 100 miles southeast of Las Vegas, Nevada, Mohave Community College is a comprehensive community college serving Mohave County in the northwest portion of the State of Arizona and its neighboring communities in California, Nevada, and Utah. With over 13,000 students each year on campuses in Kingman, Lake Havasu City, Bullhead City, and Colorado City, and an extensive online education program, MCC’s mission is to serve our communities, empowering students to succeed through innovative pathways and quality education.

Description

Mohave Community College is seeking a Program Manager to develop, design and deliver non-credit corporate education, career training and community education programs for our students.

See details about this position here.

What we’ll love about you:

• Your record of excellence in leadership, working with others in the spirit of partnership, transparency and care, to inspire action.
• Your unwavering commitment to the academic, emotional, and social development of all students.
• Your ability to plan for change in ways that ensure broad buy-in and action that, in turn, significantly improves student success.
• Your ability to build long-lasting, engaged, and collaborative relationships, paving the way for ongoing student success by forging partnerships with outside entities, including state agencies, regional employers and community-based organizations.
• Your strong ethical orientation and ability to make discerning, evidence-based decisions.
• Your ability to build effective and cohesive teams with a common commitment to and focus on student success.

What you’ll love about us:

• We create the future by cultivating relentless curiosity in our students and each other to unlock new opportunities and break barriers. We take risks, adapt to oncoming challenges and opportunities, and engineer new ideas as we learn together from our mistakes and successes.
• We engage fearlessly, bringing passion and energy to our work by dreaming big, being bold, having fun, and fostering a caring environment. Celebrating each other and our results with enthusiasm makes our work meaningful and exciting.
• We build together. Our individual differences and backgrounds strengthen our teams, where we seek input and ensure every voice is heard. We amplify our impact when we empower each other to take ownership and work together toward common vision.
• We live authentically, being our best when we share information openly, create clarity, invite stakeholders to participate in decision-making, and communicate with utmost respect.
• We care!We care about our students, our communities and each other, finding ways to actively engage and invest in the success of those we serve.

Typical Duties

Working collaboratively with the Associate Deans, other Program Manager?s and staff within the division, and other campus and community stakeholders, the Program Manager is responsible for:

1. Regularly assessing needs, interests and opportunities for non-credit corporate education, career & workforce training, and community education programs for their respective service region;
2. Developing monthly, quarterly and annual program plans, including specific program, participant and revenue outcomes, following the LERN Program Management model, to strategically grow and expand a diverse portfolio of non-credit offerings intended to meet the assessed needs, interests and opportunities within the service region;
3. Proactively engaging in campus & community outreach and partnership development activities to cultivate, develop and strategically grow co-sponsored non-credit program offerings and related participant/enrollment & revenue outcomes;
4. Recruiting, hiring, training, supervising & evaluating part-time and/or full-time facilitators/instructional staff/faculty and support staff for non-credit program curriculum development, instruction, student support, outcomes assessment, evaluation & continuous improvement;
5. Managing and coordinating program operations & logistics, in close collaboration with appropriate college offices, staff and community stakeholders, related to non-credit program planning, scheduling, facilities, IT, HR, purchasing, business services, marketing & promotion, enrollment/registration & student support services, etc. to ensure effective & efficient planning, delivery, follow-up, outcomes assessment, evaluation and continuous improvement of the programs offered in their portfolio for their assigned service region.
6. Tracking program enrollments and making appropriate Go/No Go decisions prior to program start dates following LERN Program Management model metrics for enrollment & revenue targets to ensure programs offered within the assigned service region are self-supporting and revenue generating;
7. Serving as the primary point of contact & liaison for inquiries, troubleshooting, problem solving, and support for current & prospective students, facilitators/faculty, and campus and community partners and stakeholders in their assigned service region;
8. Creating monthly, quarterly, annual and as needed reports on program, participant/enrollment, and budget/revenue outcomes for all non-credit programs offered within their assigned service region.
9. Maintains supplies and equipment located in classrooms. Schedules repairs and annual maintenance for classroom equipment. Submits facility requests for repairs in classroom.
10. Manages employee timecard review and approval for facilitators & support staff related to non-credit programs offered within the designated service region.
11. Acts as intermediary for student grievances and/or faculty/student disputes
12. Ensures regular and effective scheduling and implementation of Advisory Board meetings to inform non-credit program needs assessments, growth & expansion, enrollment & partnership development, and program evaluation and continuous improvement within the assigned service region.
13. Maintains and coordinates the Institutional Effectiveness Network program evaluation & assessment schedule and implementation with instructional facilitators, other Program Managers, Associate Deans and the Dean.
14. Supports the Instructional Deans, Associate Deans & Program Directors in all college Instructional Divisions in the development of each division?s non-credit Academic Master Plan, Facilities Master Plan, and annual Budget/Personnel proposals.
15. Serves on committees, taskforces, and workgroups, as assigned, and acts as surrogate for the Dean and/or Associate Deans when necessary
16. Other duties, as assigned

Qualifications

Minimum:

• Bachelor’s Degree and three (3) years related experience, or an equivalent combination of education, training and experience sufficient to perform the essential functions of the job as listed.
• LERN Program Manager Certification (or ability to successfully complete certification within the first year in the role).
• Experience with non-credit education program management & marketing is preferred.
• Experience in adult education instructional design and instruction in corporate education, career & workforce training, and/or community education areas is preferred.
• Must possess a valid driver’s license.

Core Competencies:

• Accountability: Shares quality standards and norms with stakeholders. Acts as a role model for others in terms of reliability and integrity. Ensures that the organizational culture is one in which taking responsibility for personal activities and the actions of others is very important and in which teams pull together when mistakes are made.
• Budget Management: Monitors expenditures and resources to ensure spending is within allotments, or makes appropriate modifications. Complies with administrative controls over funds, contracts, and procurements, to preclude fraud or mismanagement of government resources. Employ precision and attention to detail when entering or calculating fiscal data, noticing errors and/or minor differences in values that may be easy to overlook. Recognize when results of calculations look wrong, and understand how to correct errors.
• Coaching and Developing Others:Guides others on how to anticipate, define and solve problems. Identifies areas for and supports employee development opportunities. Participates in specific assignments or projects to challenge and stretch own abilities and self-confidence. Gives others the autonomy to approach issues in their own way, including the opportunity to make and learn from mistakes.
• Effective Communication:Receives and learns from feedback. Builds effective formal and informal communication channels. Shows tact and diplomacy while maintaining open, honest dialogue with coworkers and campus partners. Keeps relevant people accurately informed and up-to-date of both positive and potentially negative information. Actively listens to and synthesizes perspectives of others. Builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual regard.
• Customer Focus:Develops strategic approaches to various client groups now and in the future. Effectively de-escalates a situation when tempers flare. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. Shows appreciation and provides final assurances to the customer in the problem-solving process by engaging them and providing options of how to resolve concern and letting them decide.
• Decision Making and Judgement: Gathers information on an issue, impartially considering all sides and makes logical decisions that are clear. Evaluates positive and negative alternatives within time and resource constraints. Always has big picture in mind and helps others see it. Uses sound judgment and integrity to make clear, transparent decisions.
• Ethics & Integrity: Demonstrates respect for all team members regardless of individual capabilities, agendas, opinions or needs. Directs others towards behavior based on accepted social and ethical codes. Limits information sharing to only those entitled to it. Takes responsibility for and is transparent in his/her own actions.
• Innovation & Creative Thinking: Generates high-quality ideas and solutions alone or collaboratively. Searches for new and more effective methods, making connections between previously unrelated ideas. Injects originality into daily work through research, personal knowledge and networking relationships. Encourages new ideas, and motivates others to be proactive and resourceful.
• Initiative:Seeks opportunities to improve or enhance services, avoid problems, or develop new programs. Pursues increased challenge and accountability in project tasks. Recognizes and takes appropriate action to effectively address problems and opportunities. Focuses on achieving results, rather than activities that may not add value. Consistently exceeds expectations regarding the timing of deliverables.
• Leadership: Understands how organizations work and ably maneuvers and executes within the organizational structure and networks. Understands and supports organizational policies, procedures and systems, reconciling ambiguities and deficiencies. Works cooperatively with others, establishes rapport, and is organizationally sensitive. Builds trust through straightforwardness and consistency. Inspires employees to perform at their best. Is informed and knowledgeable about industry trends and organizational initiatives; appropriately aligns skills with organizational initiatives.
• Planning and Organization: Taps into the resources of other work-units and departments, employing methods such as cross-functional teams to achieve results. Utilizes all departmental tools and best practices to enhance effectiveness and efficiency. Shows persistence in overcoming obstacles that might impact deadlines or timelines. Develops contingency plans for potential problems. Identifies and acts on opportunities to partner with other departments to achieve desired results.
• Problem Solving:Understands the organization and the effect decisions have on other parts of the organization. Seeks out and takes account of relevant inputs from others. Determines criteria for decision making. Solutions increase efficiency and improve quality. Proactively implements fixes and changes as needed to keep small problems from becoming big problems. Able to anticipate immediate consequences.
• Project or Program Management: Organizes and coordinates project teams. Integrates business and learning goals into the scope and deliverables. Monitors and tracks project plan implementation to ensure timely completion. Determines the validity of project progress. Integrates the project with cross-functional objectives.
• Relationship Building: Facilitates dialogue to gain agreement using sound rationale to explain value of actions. Uses diplomacy to build partnerships. Promotes and models collegiality. Consistently promotes and maintains a harmonious and productive work environment. Is respected and trusted and often viewed as a role model.
• Team Work:Maintains or enhances self-esteem of others in all communications with team members. Actively works to remove barriers to team effectiveness. Is flexible and can work with a wide variety of different people on different tasks. Fosters cooperation and collaboration in others through trust-building and relationships. Encourages other team members to participate and facilitates when appropriate. Facilitates team activities that promote effective peer and work relationships. Fosters team communication and dialogue, identifies opportunities to gain consensus for team options, decision and outcomes. Builds effective teams across organizations and levels, inside and outside own organization.
• Tact and Diplomacy: Responds to all situations in ways that reduce or minimize potential conflict and maintains good working relationships with all constituencies.

Application Instructions

It is the responsibility of each applicant to have all the following documents on file in the Human Resources office by the deadline date in order to continue in the application process for this position. Application materials will not be returned.

1. A complete online employment application form. Please do not state ‘see resume’ on any part of the application. Blank spaces may be cause for rejection of the application.
2. Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
3. Resume or curriculum vitae. Optional, but encouraged.
4. Transcripts of all college work. (Unofficial transcripts or photocopies will be accepted to establish the application file. Official transcripts will be required if the candidate is offered the position.)

Important Notes:

• If any of the above listed materials are missing or incomplete, the application will not be considered.
• Items 2-4 may either be attached electronically to the application or mailed to the address below (position number must be included on all documents):

Mohave Community College
Human Resources
1971 Jagerson Avenue
Kingman, AZ 86409