Program Coordinator II – HigherEdJobs

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Job Title
Program Coordinator II

Texas A&M University

Office for Student Success

Proposed Minimum Salary

Job Location
College Station, Texas

Job Type

Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are
The Office for Student Success provides leadership for a collaborative campus-wide culture for undergraduate student success through programs and services that empower, equip, and engage students and support university goals of improved retention and graduation rates and decreased achievement disparities.

What we want
The Office for Student Success Advising Team is seeking two Program Coordinator IIs who will assist with various student success and retention initiatives, including but not limited to: Student Success Help Desk, Stop-Outs Outreach, Early Alert System management, and other student success and retention advising campaigns. We are looking for motivated leaders who are invested in providing university-wide support to campus partners working diligently to close student success gaps at Texas A&M. Successful candidates are self-starters, have a strong background and experience in undergraduate academic advising, understand the Texas core curriculum and the degree planning process, have proficiency in advising technology tools, and are able to establish and maintain campus partnerships.

What you need to know
Salary Range: $44,912.00 – $57,740.80 (Based on selected hire’s qualifications)
Cover Letter & Resume: A cover letter and resume are strongly recommended.
Special Note: Ability to push or move a 2-wheel dolly and pull or move a wagon or cart.
Ability to work on campus in a location other than their office.
Some evening & weekend work, and travel.

Required Education and Experience:

  • Bachelor’s degree or any equivalent combination of education and experience.
  • Four Years experience in academic advising, student development, or related work in higher education.

Required Knowledge, Skills, and Abilities:

  • Knowledge of word processing, spreadsheet, and database applications; Google Suite.
  • Proficiency in Microsoft Office.
  • COMPASS/Banner and HOWDY proficiency.
  • Ability to multitask and work cooperatively with others.
  • Verbal and written communication skills.

Preferred Qualifications:

  • Masters in Student Affairs, Higher Education, Counseling, Educational Technology, Adult Education or related field.
  • Recruiting or prospective student advising experience.
  • Experience in developing or coordinating student retention programs.
  • Intermediate experience with data analysis in a higher education capacity.
  • Demonstrated experience with EAB Navigate or related predictive analytics system.
  • Ability understand and speak Spanish.
  • Strong problem-solving skills.
  • High degree of self-initiative and ability to think and work independently.
  • Ability to analyze data for retention and academic success programming.
  • Knowledge of degree plans, programs and/or evaluations.
  • Experience with educational technology platforms and tools such as Articulate 360/Rise, Adobe Captivate/XD, Canva, and Camtasia.

Essential Duties/Tasks:
Program Coordination – Coordinates the planning, development, and implementation of programs, resources, and workshops for students, advisors, and other stakeholders. Coordinates institution-wide stop out efforts and collaborates with colleges/schools and departments to identify ways to make academic programs accessible to applicants, and other services to undergraduate students. Creates, promotes, and delivers student success programs. Utilizes various reports, instructor outreach, and other campus relationships to help identify students that need to reconnect. Creates, sends, and maintains university stop out lists and outreach to students who have stopped attending Texas A&M University without degree completion. Collaborates with colleges/schools and departments on stop out efforts to promote consistent readmission policies, processes, and procedures. Develops an action plan for students for re-enrollment. Identifies and coordinates resources that will aid students in their efforts for continuing and completing a bachelor’s degree. Coordinates with colleges/schools and admissions personnel for opportunities that will assist this population. Identifies ways the institution can improve our marketing and communication efforts to readmitted student populations. Creates a communication plan and timeline for students that need to re-engage and/or apply. Assess and report stop-out data and findings to respective university and college/school leaders.

Student Advising and Engagement – Devises and delivers academic advice and other student support services to current undergraduate students, their families, university faculty, staff, and administrators, resource providers, and other academic advisors as part of the Student Success Help Desk team. Reviews degree plans, academic records and test scores on file. Monitors student progress and degree requirements, and fosters retention of students through mentoring, monitoring of student grades, and other support programs. Executes and initiates plans to improve academic success through enhanced advising services in order to increase student retention and decrease time to graduation. Manages a caseload of stop out students and monitors their readmission progress and success; intervenes or delegates when necessary. Counsels students considering withdrawing from TAMU. Formulates and provides intervention to students with academic, probationary, and financial concerns. Maintains notes on interaction with students in EAB Navigate Campus. Uses COMPASS and HOWDY (Banner Systems) to interpret degree programs and student progress in degree programs. Generates degree evaluations and coordinates with students based on evaluation. Answers inquiries and provides information to prospective students, current students, and parents. Meets with and refers students to available resources and departments. Serves as a mental health advocate. Teaches first year experience course(s).

Data Assessment and Reporting – Works with Academic Advisors in the colleges/schools and departments to support use of EAB Navigate. Interprets academic and advising policies and procedures. Provides follow-up to student caseload identified by college/school and department advisors. Determines degree requirements and student curriculum needs. Regularly communicates with and directs department and college advisors on their need for student support and follow-up. Uses EAB Navigate to identify students at risk of failure and works with department and college advisors to address needs. Serves as a resource to college and department advisors. Prepares and completes reports related to student persistence and success. Projects and monitors student stop out data. Creates and distributes communication to college and department advisors. Manages student cases as assigned to provide proper guidance and to ensure follow-up care.

Administrative – Provide support to other units within the Office of Student Success. Interpret department and university rules and procedures and assist with the management of human and fiscal resources.

Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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