2023-2024
Classification Title: Senior Staff
Assistant
Department
The University at Buffalo
Posting Number:
P230320
Posting Link
https://www.ubjobs.buffalo.edu/postings/44766
Employer
S
tate
Professional Appointment Term
Term
Position Summary
The University at
Buffalo seeks to hire innovative and highly professional Student Success Coaches. Positions are available within the School of Nursing and School of
Pharmacy and Pharmaceutical Sciences. The Coach will be responsible for providing integrated support to help students achieve
academic success and successfully navigate the university. In addition to serving as a frontline support professional, the student success
coach assists higher-level student success administrators in the development and delivery of outreach, engagement, and student retention
programs aimed at meeting the unique needs of first-year college students and achieving first-to-second year student
retention.
In order to advance the university’s ambitious vision for excellence in students’ academic success and
university retention, the Coach will work with constituents across campus to provide support to our most at-risk students. The Coach will
utilize the university’s Navigate system to manage alerts for their assigned students.
Key accountabilities and
responsibilities:
- Provides holistic support, academic coaching, and consultative services to assigned caseload of
first-year college students that may include a specific targeted and/or underrepresented population. - Fosters strong relationships
with students, serves as an initial and consistent point of contact, and provides excellent holistic customer service, responding
empathetically and accurately to student inquiries. - Assists students in the development of academic and personal skill-building
tied to undergraduate student success (e.g. stress management, study skills, self-advocacy skills). - Addresses barriers to success,
including assisting students with identifying academic skills, strengths, and areas of improvement. - Engages in proactive management
of caseload, including consistent and direct contact with students, targeted outreach at key points in the first year, and monitors student
progress and performance. Provides appropriate intervention and records applicable activities via the Navigate platform/university
tools. - Maintains university-wide and college-specific knowledge of relevant policies, procedures, resources and services associated
with student success, academic achievement and first-year student needs. - Works in partnership with and ensures follow-up with
campus units to help students navigate complex issues that may intersect with other offices, such as Admissions, Financial Aid, academic
advisors, faculty, Student Accounts, and Campus Living. - Provides appropriate, accurate and timely referrals for students to campus
and community resources, such as Counseling Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue
Table.
The University at Buffalo is committed to providing as diverse and inclusive environment as possible for staff,
faculty and students. Therefore, we seek candidates who are committed to ensuring that services reflect, support and enhance diversity,
equity and inclusion. We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The
university serves an increasingly diverse constituency of patrons, and our employees, services and policies strive to honor and reflect
this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.
Outstanding Benefits
Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including
comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic
pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit
packages.
About the Departments
The School of Nursing and School of
Pharmacy and Pharmaceutical Sciences support the university mission of providing an inclusive environment and a transformative educational
experience that promotes the academic and personal success and engagement of all undergraduate students. Working collaboratively with
academic advisors, faculty, administrators, and support service providers, we aim to develop standardized best practices, deliver high
quality programs, and provide the necessary resources to help our students persist and attain their undergraduate
degree.
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of
America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and
our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and
people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful
thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
University at Buffalo is an affirmative
action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with
disabilities.
Minimum Qualifications
Bachelor’s degree from an accredited institution in
education, social work, social sciences or related field, with a minimum of two (2) years professional experience serving and supporting
diverse student populations in an education, higher-education, or high school pre-collegiate/college preparatory program setting is
required with demonstrated competencies and additional experience in the following areas:
- Outstanding interpersonal
communication skills (written, verbal and listening). - Strong organizational and time management skills, including the ability to
prioritize and meet deadlines. - Strong commitment to customer service.
- Strong technological competence.
- Ability to
work both independently and in a team environment. - Positive and professional demeanor.
Salary
Range
$51,150 – $55,000
Type
Full-Time
Additional
Information
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask,
or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until
such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you
before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Is a background check required for this
posting?
Yes
Background Check Notification
For non-internal applicants: a selected candidate will
have to complete and pass a background check prior to appointment.
Contact’s Name: R.J. Multari,
III
Contact’s Title: Director Student Success Planning for Academic Support
Contact’s
Email: multari@buffalo.edu
Contact’s Phone:
716-645-6013
Deadline for External Applicants: Open Until Filled
Date to be filled:
10/01/2023
Number of References Required
3
The University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.
