P230320 – Student Success Coach – The University at Buffalo

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Fiscal Year

Classification Title: Senior Staff

The University at Buffalo

Posting Number:

Posting Link


Professional Appointment Term

Position Summary

The University at
Buffalo seeks to hire innovative and highly professional Student Success Coaches. Positions are available within the School of Nursing and School of
Pharmacy and Pharmaceutical Sciences
. The Coach will be responsible for providing integrated support to help students achieve
academic success and successfully navigate the university. In addition to serving as a frontline support professional, the student success
coach assists higher-level student success administrators in the development and delivery of outreach, engagement, and student retention
programs aimed at meeting the unique needs of first-year college students and achieving first-to-second year student

In order to advance the university’s ambitious vision for excellence in students’ academic success and
university retention, the Coach will work with constituents across campus to provide support to our most at-risk students. The Coach will
utilize the university’s Navigate system to manage alerts for their assigned students.

Key accountabilities and

  • Provides holistic support, academic coaching, and consultative services to assigned caseload of
    first-year college students that may include a specific targeted and/or underrepresented population.
  • Fosters strong relationships
    with students, serves as an initial and consistent point of contact, and provides excellent holistic customer service, responding
    empathetically and accurately to student inquiries.
  • Assists students in the development of academic and personal skill-building
    tied to undergraduate student success (e.g. stress management, study skills, self-advocacy skills).
  • Addresses barriers to success,
    including assisting students with identifying academic skills, strengths, and areas of improvement.
  • Engages in proactive management
    of caseload, including consistent and direct contact with students, targeted outreach at key points in the first year, and monitors student
    progress and performance. Provides appropriate intervention and records applicable activities via the Navigate platform/university
  • Maintains university-wide and college-specific knowledge of relevant policies, procedures, resources and services associated
    with student success, academic achievement and first-year student needs.
  • Works in partnership with and ensures follow-up with
    campus units to help students navigate complex issues that may intersect with other offices, such as Admissions, Financial Aid, academic
    advisors, faculty, Student Accounts, and Campus Living.
  • Provides appropriate, accurate and timely referrals for students to campus
    and community resources, such as Counseling Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue

The University at Buffalo is committed to providing as diverse and inclusive environment as possible for staff,
faculty and students. Therefore, we seek candidates who are committed to ensuring that services reflect, support and enhance diversity,
equity and inclusion. We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The
university serves an increasingly diverse constituency of patrons, and our employees, services and policies strive to honor and reflect
this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.

Outstanding Benefits

Working at UB comes with benefits that exceed salary alone. There are personal rewards including
comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic
pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit

About the Departments

The School of Nursing and School of
Pharmacy and Pharmaceutical Sciences support the university mission of providing an inclusive environment and a transformative educational
experience that promotes the academic and personal success and engagement of all undergraduate students. Working collaboratively with
academic advisors, faculty, administrators, and support service providers, we aim to develop standardized best practices, deliver high
quality programs, and provide the necessary resources to help our students persist and attain their undergraduate

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of
America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and
our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and
people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful
thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative
action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with

Minimum Qualifications

Bachelor’s degree from an accredited institution in
education, social work, social sciences or related field, with a minimum of two (2) years professional experience serving and supporting
diverse student populations in an education, higher-education, or high school pre-collegiate/college preparatory program setting is
required with demonstrated competencies and additional experience in the following areas:

  • Outstanding interpersonal
    communication skills (written, verbal and listening).
  • Strong organizational and time management skills, including the ability to
    prioritize and meet deadlines.
  • Strong commitment to customer service.
  • Strong technological competence.
  • Ability to
    work both independently and in a team environment.
  • Positive and professional demeanor.


$51,150 – $55,000



Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask,
or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until
such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you
before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Is a background check required for this


Background Check Notification
For non-internal applicants: a selected candidate will
have to complete and pass a background check prior to appointment.

Contact’s Name: R.J. Multari,

Contact’s Title: Director Student Success Planning for Academic Support


Contact’s Phone:

Deadline for External Applicants: Open Until Filled

Date to be filled:

Number of References Required

The University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.

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