Ombuds Officer 50% – HigherEdJobs

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Position Title: Ombuds Officer 50%

City: Galloway – Main Campus

State: New Jersey

Categories: Human resources

Employment Type:

Post Date: 2023-07-27

L ocation: Galloway – Main Campus

Department: Office of Human Resources

Salary Information: Salary commensurate with

Work Hours: Varies

Brief Job Overview/Summary

Stockton University is in
search of a dedicated professional to serve in the role of Ombuds Officer. The University Ombuds reports to the Associate Vice President for
Human Resources and is responsible for exercising independent judgment and prudence in handling sensitive, confidential matters. The
University Ombuds is neither an advocate for any individual nor the University; rather, the individual is an advocate for informal conflict
resolution. The person should have proven expertise and demonstrated success in mediation and conflict resolution. the ability to establish
and confidence of individuals at all organizational levels and be able to make policy recommendations.

Descriptions of
Essential Duties/Responsibilities:

  • Serve as a resource for faculty and staff to facilitate informal resolution of
  • Educate and train faculty and staff regarding their rights and responsibilities under applicable policies
  • Develops, designs, delivers and evaluates a range of training programs regarding mediation, negotiation, and other related skills sets
    to promote constructive communication, conflict resolution and collaborative problem solving
  • Assist faculty and staff in framing
    issues. This includes, coaching individuals in written and in-person communications, emphasizing de-escalation techniques
  • Refer
    faculty and staff to University offices, services, or formal resolution processes, as appropriate and applicable
  • Coach individuals
    in written and in-person communications, emphasizing de-escalation techniques
  • Provide periodic reports to the Associate Vice
    President of Human Resources containing meaningful, de-identified summaries of trends and the types of issues faculty and staff are
    reporting or experiencing, and provide recommendations for improvement
  • Meet with faculty and staff across Stockton to facilitate
    inclusion, retention, and collegiality
  • Foster a culture of diversity and inclusion through activities such as the promotion of
    Employee Resource Groups and affinity networks, and develops training on topics which may include Dispute Resolution, Respectful Workplace
    Practices, addressing Bullying, and Micro-Aggression Prevention
  • Provides referrals to other University offices to provide
    additional services (e.g., Office of Equal Opportunity & University Compliance, Student Affairs, Women’s, & Gender Sexuality Center, Office
    of Military & Veteran Success Center, Dean of Students, Employee Relations, Student Health & Wellness, Multicultural Center , Academic
    Affairs) and/or the office(s) responsible to resolve the identified concerns
  • Serves as a resource to and member of various
    University committees including but not limited to, e.g., the Behavior Intervention Team, Bias Response Team, Committee on Campus Diversity
    & Inclusive Excellence, Employee Resource Groups
  • Consults with department leaders, managers, and administrators to establish
    coordinated efforts to minimize workplace conflict; develops resources and tools to aid University constituents in fostering a culture of
    respect, collaboration, and problem resolution
  • As needed or assigned, update, develop and maintain Stockton’s policies and
    procedures, particularly as they relate to management, faculty and staff personnel matters
  • Other Duties as assigned

Required Qualifications

  • Bachelor’s degree
  • 2 years of experience with and participation in mediation
    and conflict resolution
  • Demonstrated culturally competent sensitivity and conflict resolution skills
  • Demonstrated ability
    to keep sensitive matters confidential
  • Knowledge of professional ombuds standards, codes of ethics, procedures, and principles and

Preferred Qualifications:

  • Master’s degree, supplemented by a minimum of 5 years
    relevant experience
  • Experience with higher education, legal, or government agencies matters and/or labor relations within
    collectively bargained environments
  • Certified Organizational Ombuds Practitioner certification from the International Ombuds
    Association or equivalent. Analytical skills with the ability to analyze statistical data to provide institutional feedback regarding
    trends, practices, policies, procedures, etc.

Screening Information:Screening of applications begins
immediately and will continue until the position is filled.

How to Apply:To apply please visit or click the “Apply” button.

If you are applying under the NJ “SAME” program, your supporting documents (Schedule A or B), must be submitted
along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website at: , email: , or call CSC at (833) 691-0404.

electronic documents will be accepted. Please complete the online application and include three professional references in addition
to the following required documents.
All required documents (Microsoft Word of PDF) must be submitted in order for your application
to move forward.

  • A letter of interest describing qualifications and accomplishments
  • Current resume or curriculum
  • Unofficial Graduate transcripts



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