Coordinator, Employee Benefits – HigherEdJobs

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The Coordinator, Employee Benefits administers the daily functions of the College’s employee benefits programs. Educates employees on offered benefits, such as group health, life insurance and disability, flexible spending and health savings accounts, wellness, and employee assistance programs. Administers COBRA, including required reporting and maintaining benefits records. Provides high-level of support and excellent customer service to the College’s internal and external stakeholders. Assists in explaining benefit plans and resolving benefits issues. As a collaborative team member, provide cross-functional employee benefits assistance to the College’s internal and external stakeholders.


  1. Administers the College’s benefits programs, self-funded and fully insured, including health plans, disability and life insurance, retirement plans and savings accounts in compliance with College policies and procedures and IRS Section 125 benefit plan rules, federal and state laws.
  2. Administers employee benefits in the Human Resources Information System (HRIS) by entering and maintaining employee benefits enrollment, qualifying life event changes, terminations and ensures accuracy for payroll.
  3. Operates, reviews, troubleshoots, and maintains the Benefits Administration and Base Benefits (BAS) modules in PeopleSoft.
  4. Serves as primary contact for plan vendors and third-party administrators including reviewing and resolving premium discrepancy reports and assists with verifying enrollment, changes, terminations, and billing impacts.
  5. Counsels, researches, advises, and resolves complex benefit concerns/issues of employees, such as eligibility, plan coverage, deductibles, and premiums.
  6. Assists with new hire orientation, enrollment reminders and prepares enrollment kits/emails.
  7. Provides timely notifications about health insurance continuation under the Consolidated Omnibus Reconciliation Act (COBRA), prepares separation, COBRA packets and coordinates COBRA enrollment/participation with internal stakeholders as the COBRA Administrator.
  8. Creates, updates, scans, and maintains employee benefit files ensuring that all communication with employees is appropriately documented and retained.
  9. Analyzes current processes, recommends and/or implements changes or more effective benefits delivery strategies based on industry best practices and legal compliance.
  10. Coordinates College-wide employee benefits events (e.g., Health Fairs, Open Enrollment and Benefits Fairs), promotes benefits programs and conducts informational benefit meetings, both 1:1 and group settings.
  11. Participates with the HR team in the annual reporting requirements of the Affordable Care Act (ACA) such as data entry, generating forms, and distribution.
  12. Assists in preparing employee communications about benefits (e.g. annual enrollment, employee benefits guide, required notices, website, wellness program).
  13. Provides cross-functional employee benefits and Human Resources general assistance, as needed.
  14. Performs other duties as may be required or assigned.


  1. Associate’s degree from a regionally or nationally accredited institution in Human Resources, Business, or related field with three years of relevant experience in employee benefits administration OR High School diploma and five years of relevant experience in employee benefits administration.


1. Bachelor’s degree from a regionally or nationally accredited institution in Human Resources, Business, or related field.

2. Experience working with federal and state laws and regulations related to benefits (e.g., HIPAA, COBRA, OSHA, and ACA).

3. Experience using HRIS systems, especially PeopleSoft.


1. Knowledge of state and federal benefits legislation.

2. Excellent written, verbal, presentation, and interpersonal communication skills.

3 Ability to treat confidential information with sensitivity and in compliance with HIPAA regulations.

4. Excellent planning and organizing skills; ability to use critical thinking to anticipate outcomes.

5. Excellent Microsoft Office 365 skills (Outlook, Word, Excel, PowerPoint) and the ability to become proficient in Teams/Zoom.

6. Ability to accurately enter and retrieve information from an HR Information System (HRIS).

7. Strong analytical skills with attention to detail, and high level of accuracy in performing complex calculations.

8. Ability to work professionally and collaboratively in a team environment.

9. Ability to meet deadlines in a fast-paced multi-priority environment.

10. Ability to exhibit a professional courteous demeanor.

11. Committed to working in a multicultural environment.


1. Works inside an office environment.

2. May be required to travel to and from college campuses, training, and community-based events.

3. Work may include occasional weekends.

4. Access to Protected Health Information (PHI) will be limited to the minimum necessary to complete the job function(s) as outlined in this job description. Under no circumstances will PHI be accessed, used, or disclosed unless it is required for completing the required job function.

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

The College anticipates that the position incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent is expected to be available by cell phone and is required to provide their current cell phone number to the Office of Human Resources and to their immediate supervisor.

This position is not eligible for Veteran’s Preference.

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