Coordinator, Client Solutions – HigherEdJobs

Department: Corporate College – Client Solutions

Location: Corporate College East

Reports To:Executive Director, Client Solutions

Recruitment Type: External/Internal

Requisition ID:req5503

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Coordinates the day to day operations of the department. Collects necessary information to track the
success of basic outcomes processes and procedures to support the on-going
analysis and improvement of departmental efforts. Works with management to implement the
communications priorities of the department and College. Leverages a sound understanding of the departmental
focus to collaboratively work with colleagues to achieve goals of the
department, division and college. Contributes to the continued effectiveness of the team and department by
developing and sustaining productive customer and employee relationships. Provides administrative assistance to
supervisor as needed.

ESSENTIAL
FUNCTIONS

• May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community and government institutions; as directed, prepare and assemble agenda, packets and other pre-meeting materials
• Positively responds to departmental requests in a timely manner with strong emphasis on outstanding customer service
• Provides administrative support to supervisor
• Provides assistance to the team’s efforts to complete departmental assignments
• Actively participates in the successful delivery of the direct client service process
• Maintains on-going communication with departmental leadership to report important information, occurrences and issues within the department
• May maintain the department team’s calendars and schedules
• Attends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projects
• Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities
• Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate
• Develops strong working relationships with key departments and employees across the College and in the community
• Establishes and maintains general office files and records
• Assists with the preparation of reports, presentations and publications, including research, writing and copy-editing
• Assists with other College-wide projects, initiatives and committees
• May select, train, supervise and evaluate part-time student assistants, interns and part-time assistants
• May aid in the planning, maintaining, and monitoring of a business area’s budget
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION
AND EXPERIENCE/TRAINING

• Associate degree and a minimum of three (3) years; OR a Bachelor’s degree and a minimum of two (2) years of:
  • Demonstrated progressively responsible experience in professional office environment
  • Demonstrated experience making sound decisions that affect a work unit or team
  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations
• Significant related experience may substitute for education

KNOWLEDGE,
SKILLS and ABILITIES

• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Possess excellent proofreading and editing skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to manage multiple projects simultaneously in a deadline-driven environment
• Ability to work accurately with great attention to detail
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively respond to requests from multiple levels of the College in various departments
• Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations
• Demonstrated basic project management skills
• Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL
COMPETENCIES

• Service Focus
• Communications

Quality of Work

VERY
IMPORTANT COMPETENCIES

• Collaboration
• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization
• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND
EXPERIENCE/TRAINING

• Bachelor’s degree
• Demonstrated experience with Banner System and other College-specific software
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of
those that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in
  conjunction with travel to and attendance at meetings and conferences away from
  the worksite

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.