Client Services Associate – HigherEdJobs

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Client Services Associate

University Overview

The University of Pennsylvania, the
largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League
school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools
that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary
approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from
Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of
Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational
activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the
perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare
and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development
opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much

Posted Job Title
Client Services Associate

Job Profile Title
Administrative Assistant

Job Description Summary
The Steven A. Cohen Military Family Clinic (Cohen Clinic) at the University of
Pennsylvania is seeking a Client Services Associate. The Cohen Clinic provides low to no cost, evidence-based behavioral health care to
Veterans and military family members, including individual therapy for children, adolescents, and adults, as well as couple and family
therapy, in an interdisciplinary setting with Case Management and Medication Management.

Job Description

Client Services Associate is responsible for providing exceptional customer service to clients in our fast paced clinic. They will be
responsible for all front desk activities related to the clinic, including receiving and scheduling clients, scanning, faxing, mail
distribution, sending and entering symptom measures, and maintaining and distributing transportation reimbursements for clients. Telephone
support including triage of calls, reminder calls, call-backs and maintaining accurate documentation within the Medical Record System of all
client contact and activities related to scheduling and client care. Client data entry, coordination of follow up outreach to clients, and
scheduling support of clinic activities.

The population treated at the Cohen Clinic is multicultural and diverse with respect to
race, ethnicity, gender identity, sexual orientation, and socioeconomic status. Candidate would have the opportunity to serve underserved
groups of veterans, including women veterans and LGBTQ+ veterans and family members. Accordingly, applicants with experience and/or interest
in multicultural/diversity issues and working with diverse populations would be a good fit for the position.

Standard schedule is
8am-5pm M-F with one evening until 7pm. Cohen Clinic staff are currently eligible to work one day (pre-scheduled Monday or Friday) remotely.
However, remote eligibility is pending clinic need.

1) Providing exceptional customer service to clients in our
fast paced clinic. Receiving and scheduling clients.
2) Maintaining accurate documentation within the Medical Record System of all client
contact and activities
3) Administrative care coordination tasks, including scanning, faxing, mail distribution, and maintaining
4) Sending and entering symptom measures.
5) Other duties and responsibilities as assigned.


  • H.S. Diploma or GED Required, with 1-2 years of related experience or equivalent combination of education and experience.
  • Excellent
    communication and customer service skills are a must.
  • Organized, detail-oriented, and analytically driven individual a
    Knowledge of military culture and behavioral health are preferred.
  • Veterans, service members and military family members
    are strongly encouraged to apply and are invited to note their military connection in their cover letter, if desired.
    The Cohen Clinic
    serves a diverse community.
  • Individuals who identify as BIPOC or as a part of historically under-represented groups, are strongly
    encouraged to apply and are invited to identify their culture, identity, or background in their cover letter, if desired.
  • Spanish
    fluency is a plus.

    Job Location – City, State
    Philadelphia, Pennsylvania

    Department /

    Perelman School of Medicine

    Pay Range
    $16.60 – $20.00 Hourly Rate
    Salary offers are made based
    on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as
    internal and market factors and grade profile.

    Affirmative Action Statement
    Penn adheres to a policy that
    prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin,
    citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements

    Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the
    requirements of the job.

    University Benefits

    • Health, Life, and Flexible Spending Accounts: Penn offers
      comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health
      and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax
    • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can
      get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other
    • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and
      Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options
      through TIAA and Vanguard.
    • Time Away from Work: Penn provides you with a substantial amount of time away from work during the
      course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with
      family-whatever your personal needs may be.
    • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers
      faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services
      received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good
      health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to
    • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the
      competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health,
      your family, and your work-life balance.
    • Professional and Personal Development: Penn provides an array of resources to help
      you advance yourself personally and professionally.
    • University Resources: As a member of the Penn community, you have access
      to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and
      athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the
      Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few
      examples. As a member of the Penn community, you’re right in the middle of the excitement-and you and your family can enjoy many of these
      activities for free.
    • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find
      great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and
      memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General
      Motors, cellular phone service plans, movie tickets, and admission to theme parks.
    • Flexible Work Hours: Flexible work options
      offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of
      non-traditional work hours, locations, and/or job structures.
    • Penn Home Ownership Services: Penn offers a forgivable loan for
      eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home
    • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal
      adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

    To learn more, please

    To apply, visit


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