At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship
mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better
way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to
the University of Denver is the degree to which we offer connection points to a broad and diverse community. Thats why were always looking
ahead, and not just to the next championship or whats next in sports and wellness. Were also looking at whats next for you and how we can
help you build a career youre proud of.
The University of Denver has a proud athletic tradition that compliments the school’s
academic endeavors. In its history, DU has won 34 national championships and enables student-athletes to compete on 18 Division 1 teams. The
Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their
abilities.
Position Summary
The Assistant Manager of Ticket Operations is responsible for assisting the
Manager of Ticket Operations with the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited
to, providing the highest level of customer service to all internal and external customers, assisting with the management of opening and
closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training
part-time employees and processing ticket requests.
Essential Functions
- Assist in directing Ritchie
Center Box Office daily operations - Prepare various internal and external financial reports
- Assist with the management of all
accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc - Process and fulfill
internal donation requests - Manage part-time employees, primarily students
- Assist with managing ticketing for all external
events - Assist with the management of any taxation considerations for employees of the Division from comp ticket
requests - Assist Aspire with annual season ticket campaign
- Establish customer service standards for internal and external
customers - Hire and train part-time staff to fulfill the operational needs of the Box Office
Knowledge, Skills,
and Abilities
- Excellent organizational and interpersonal skills required
- Customer service
principles - Analyzing and interpreting policies, practices, and procedures
- Addressing difficult situations in a constructive
manner - Design creative solutions to challenges within the Division and across the University
- Handle sensitive and
confidential matters and situations
Required Qualifications
- Bachelor’s degree
- Minimum one-
or two-years experience in ticket sales
Preferred Qualifications
- Master’s degree
- Paciolan
experience
Working Environment
- Standard office environment.
- Noise and stress level is
moderate to high and fluctuates through the season. - Possible Outdoor work in all types of weather.
Physical Activities
- Occasionally required to move about the office/campus with the
capability of transporting objects up to 50 lbs. with assistance. - Some manual labor is required.
- Ability to sit in front of
a computer for an extended period of time
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. Evenings and
weekends on event days.
Application Deadline
For best consideration, please submit your application materials by
4:00 p.m. (MST) July 24, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade
Number:
The salary grade for the position is 8.
Salary Range:
The salary range for this position is
$52,000-$58,000
The University of Denver has provided a compensation range that represents its good faith estimate of what the
University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation
range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected
candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a
candidate’s sex or any other protected status.
Benefits:
The University of Denver offers
excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a
private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your
application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of
Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion,
disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other
class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s
educational programs and activities, and in the employment (including application for employment) and admissions (including application for
admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990,
as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination
Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that
prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non?discrimination?statement.
All offers of
employment are contingent upon satisfactory completion of a criminal history background check.
