Assistant Manager of Ticket Operations

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Position Summary

The Assistant Manager of Ticket Operations is responsible for assisting the
Manager of Ticket Operations with the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited
to, providing the highest level of customer service to all internal and external customers, assisting with the management of opening and
closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training
part-time employees and processing ticket requests.

Essential Functions

  • Assist in directing Ritchie
    Center Box Office daily operations
  • Prepare various internal and external financial reports
  • Assist with the management of all
    accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
  • Process and fulfill
    internal donation requests
  • Manage part-time employees, primarily students
  • Assist with managing ticketing for all external
  • Assist with the management of any taxation considerations for employees of the Division from comp ticket
  • Assist Aspire with annual season ticket campaign
  • Establish customer service standards for internal and external
  • Hire and train part-time staff to fulfill the operational needs of the Box Office

Knowledge, Skills,
and Abilities

  • Excellent organizational and interpersonal skills required
  • Customer service
  • Analyzing and interpreting policies, practices, and procedures
  • Addressing difficult situations in a constructive
  • Design creative solutions to challenges within the Division and across the University
  • Handle sensitive and
    confidential matters and situations

Required Qualifications

  • Bachelor’s degree
  • Minimum one-
    or two-years experience in ticket sales

Preferred Qualifications

  • Master’s degree
  • Paciolan

Working Environment

  • Standard office environment.
  • Noise and stress level is
    moderate to high and fluctuates through the season.
  • Possible Outdoor work in all types of weather.

Physical Activities

  • Occasionally required to move about the office/campus with the
    capability of transporting objects up to 50 lbs. with assistance.
  • Some manual labor is required.
  • Ability to sit in front of
    a computer for an extended period of time

Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. Evenings and
weekends on event days.

Application Deadline
For best consideration, please submit your application materials by
4:00 p.m. (MST) July 24, 2023.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade

The salary grade for the position is 8.

Salary Range:
The salary range for this position is

The University of Denver has provided a compensation range that represents its good faith estimate of what the
University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation
range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected
candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a
candidate’s sex or any other protected status.

The University of Denver offers
excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a
private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of
Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion,
disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other
class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s
educational programs and activities, and in the employment (including application for employment) and admissions (including application for
admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990,
as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination
Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that
prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non?discrimination?statement.

All offers of
employment are contingent upon satisfactory completion of a criminal history background check.

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