Job Description Summary:
Lead and manage the day to day customer service and operations of the Professional Development Courses (PDCs) at the University of La Verne. The Assistant Director is responsible for the overall enrollment and customer service experience for over 8,000 students per year. The Assistant Director is responsible for the overall management of Professional Development Courses staff and operations in the Directors absence.
Minimum Qualifications:
- 5 years customer service experience
- 5 years management experience
- 5 years K-12 background
- 5 years recruiting/sales
- 3 years warehouse experience
- Mechanical experience with small packaging equipment
- Proficient in Word, Excel, and editing documents
- Knowledge in Microsoft Teams and Outlook
- Comfortable with cold calling, outreach, and communication
- Proficient with technical systems and databases
Preferred Qualifications:
- Exceptional communication skills
- Professional writing skills
Specific Duties:
Duty: Recruiting new Professional Development Courses (PDC) students via community outreach including building partnerships with School Districts, including Superintendents & Human Resources. As well as Teacher Advocacy Groups, Teachers Unions, and students to drive new registrations and an increase in PDC revenue
Percentage of Time: 20
Duty: Strategic Planning and Revenue Growth: Analyze sales to enhance the current offering of courses. Stay up-to-date with data-backed trends in education and develop new courses and community outreach accordingly
Percentage of Time: 20
Duty: Student Support/Customer Service: Including but is not limited to student course interest, phone registrations, shipping questions, website technical support, course content questions, MyLaVerne login assistance, transcript ordering, and district-specific questions about course eligibility. Chat and Phones
Percentage of Time: 20
Duty: Course Revision Management: Quality assurance and quality control of new and updated courses. Including visual structure, proofreading, and providing feedback on content changes to the course professor/creator.
Percentage of Time: 15
Duty: Review widely disbursed content for errors on documents such as newsletters, website content, FAQ lists, email templates, course leaflets, receipts, and other critical public-facing documents. Marketing plan and partnership with MARCOMM for continued evolution of our PDC brand
Percentage of Time: 10
Duty: Inventory management including ordering, receiving, packaging, routine counts and analyzation of trends to increase or decrease ordering needs.
Percentage of Time: 5
Duty: Develop guides and train new and existing staff in course formatting and style maintenance to ensure consistent content is delivered to students.
Percentage of Time: 5
Duty: Partner with Yellowzone to maintain website functionality and develop new processes to improve the student experience.
Percentage of Time: 5
Salary Range
Maximum: $80,000
Minimum: $66,560
Benefits Summary:
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employees total compensation
Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the Universitys 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Location: La Verne Main Campus
Close Date:
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link: http://laverne.edu
Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university’s central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.
The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.
The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation
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