Assistant Director of Ticket Sales and Operations – Intercollegiate Athletics
Salary: Commensurate with
experience
Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission
for employee and dependents. Details at www.duq.edu/benefits
Location: Intercollegiate Athletics
Position Status: Full-time
Hours: Varied
Position Number: 230504/10-860
FLSA Status: Exempt
POSITION SUMMARY:
Duquesne
University is accepting applications for an Assistant Director of Ticket Sales & Operations. The primary responsibilities for this position
include managing ticket sales and operations for assigned sports, meeting and exceeding assigned sales and revenue goals, and assisting in
the day-to-day management of the ticket office.
DUTIES AND RESPONSIBILITIES:
Manages ticket sales and
operations for assigned sports including building events in ticket system, outbound sales efforts of ticket packages, and management of
ticket office on game days
Assists in the supervision of daily operation of ticket office including hiring and training game day
ticket sellers
Contributes to the development and execution of a ticketing sales plan for all ticketed sports
Makes outbound
sales calls and sets meetings with prospective clients to sell season, mini plan, group, and single tickets
Attends networking
events to develop and gain new leads for ticket packages
Develops new leads through database management and prospecting
Assists with phone inquiries and provides excellent customer service to fans as well as other departments within the campus
community
Coordinates with Compliance office regarding NCAA rules and policies including reporting requirements
Coordinates
with the business office for single game and season-long reconciliation reports
Collaborates with marketing and development
office
Assists with the ticket sales of all A-10 and NCAA events hosted by the department
Occasional travel for major games,
tournaments, and postseason
Completes other duties as assigned
REQUIREMENTS:
Minimum
qualifications:
Bachelor’s degree from an accredited institution in sport management, sales, business, marketing or similar
program required
Minimum 1 year of ticket operations/sales experience
Demonstrated success in growing ticket revenues and
building meaningful relationships with clients
Experience with Microsoft applications such as Excel, Word, PowerPoint, and others
Ability to report financial records accurately
Ability to work under pressure, multitask, and meet deadlines
Demonstrated
ability to work as a member of a team, as well as the capability of completing projects individually
Must provide excellent customer
service skillset and maintain positive attitude
Must be able to maintain confidentiality and use upmost discretion when privy to
sensitive information
Knowledge of NCAA rules and regulations
Must be able to work non-traditional hours including nights
and weekends
Preferred qualifications:
Master’s degree from an accredited institution
Knowledge of
Paciolan or other computerized ticketing system, building seasons and events
Alternately, the successful candidate may possess any
equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job
functions. This includes, but is not limited to, the following:
Commitment to the University’s values of diversity, equity and
inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission.
Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and
others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and
willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.
The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to
world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter,
resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne
University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse
faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage
applications from members of underrepresented groups and support dual-career couples through our charter membership in this
region’s HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visitinghttp://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked
about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne
University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity
both as an educational institution and as an employer.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
