Academic Service Administrator – HigherEdJobs

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Job ID36560


Dept Number/Name: 0-1407-000 / School of Info Systems & Mgmt

Acad Affairs-Coll of Business

Salary Plan: Administrative

Job Code/Title:
1108 / Academic Svcs. Administrator

Hiring Salary/Salary Range: $46,000 to $55,000

Position Number:

Work Flexibility: Current college policy is 3 in office, 2 work from home


The Muma College of Business has one of America’s best accounting schools, a top
ranked entrepreneurship center, a nationally ranked MBA program, and world-class research faculty. The Muma College of Business provides a
high quality, diverse learning environment preparing students to take leading positions in business and society.


This position is to support our fast-growing Global Online Master of Science in Artificial Intelligence (AI) and
Business Analytics program. The program currently has approximately 50 students and expects to grow to 80 in the next 18 months. The program
is modeled after successful Executive MBA programs and there is a high degree of concierge-type service provided. This role is required to
manage all aspects of the prospect, student and alumni experience in collaboration with the faculty program


Ensure program prerequisites are met by incoming and continuing students, track
student progress. Collaborate with program director and department director to address student concerns. Assist with semester courses,
registration, wait-lists, permits. Assist with graduation applications, criteria and certify diplomas. Resolve admission challenges with
internal and external stakeholders.

Assist with, but not limited to, management through the Canvas page, about program classes,
surveys, graduation, during office hours and via email. Respond to applicant email, hold new student information sessions in person and
Online forums.

Accurately manage and track all program-related records including but not limited to establishing and maintaining a
database of all current students and alumni to be verified when requested no less than annually. Maintain historical program, student, class
data, and perform analysis as needed.

Maintain strong and mutually beneficial working relationships with personnel in each
department. Coordinate with the Academic Advisors and Director of the on-campus M.S. BAIS program. Participate in the marketing efforts for
the program. Review and provide project management for updates to the program’s website. Execution of events/meetings, including attending
two events per month held off-campus in the Tampa/St. Pete region, held in the evenings and occasionally on weekends.

Develop and
implement new initiatives to improve the recruitment process and the student and prospect experience. Build and maintain a program calendar
that includes all recurring weekly, monthly, semester and annual activities required to successfully manage the program. Develop dashboard
reporting and work with the director of the GBAIS program to identify KPIs.

Performs other duties as



This position requires a Master’s degree
in education or a field of study related to the academic program, or a Bachelor’s degree in those same fields with a minimum of two years of


This role requires an experienced person that has experience interacting with people
on a regular basis, including in situations where they have tight deadlines and service levels to maintain. A minimum of five years of work
experience is preferred.

USF Tampa

Information for Applicants

This position is
subject to a Level 1 criminal background check.

Job Opening Number: 36560

Posting Date:

Posting End Date: 04-11-2024

How To Apply

Click on the
Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and

Apply online by completing the required information and attaching your cover letter and resume. Please include your
experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE
ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process,
please contact Central Human Resources by telephone: 813-974-2970 or email

Equal Employment Opportunity

USF is an
equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does
not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment
(whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual
harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator.
Reports may be made at any time either online or
directly to the University’s Title IX Coordinator.

USF’s Equal Opportunity Affirmative Action Statement.

Federal Rights

Applicants have rights
under Federal Employment Laws: Family and
Medical Leave Act (FMLA)
, Equal Employment
Opportunity (EEO)
and Employee Polygraph
Protection Act (EPPA)

Work Location

Campus map and location overview: USF – Tampa Campus

About USF

University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other
public university in the country has risen faster in U.S. News and World Report’s national university rankings than USF. Serving more than
50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by
the Florida Board of Governors, placing it in the most elite category among the state’s 12 public universities. USF is a member of the
American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South
Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment
that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through
on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance
plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please
visit: Work Here. Learn Here. Grow Here.

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