Location: Governors State University,
Job Type: Academic Support Professional
Department: Undergrad Academic Advising
This position is classified as anAcademic Support
Professional (ASP)and is covered by the
Collective Bargaining Agreement. They are directly involved in academic advising
general studies and bachelor’s degree programs. They will monitor students’ academic records, assist with course selection, inform students
about academic policies, make students aware of study abroad programs, discuss transfer credit, articulate academic majors and career
interests equivalencies, integrate, explain academic standing (including Early Alert Warnings via GSUStar (Starfish), academic probation and
suspension), discuss degree programs, (including changing majors, graduate programs, and minors); explain degree audit, and graduation
clearance. They will be housed in the Undergraduate Academic Advising Center.
95% Provide primary advising from pre-admission
to graduation for undergraduate students in general studies and bachelor’s degree programs. Communicate with students in person, by phone,
e-mail, GSU Star, or other forms of electronic communication to answer questions and requests for information. Document student contact
in GSU Star including results of advising appointments, responses and clearing for flags and student requests for assistance. Maintaining
availability for appointments for students in GSU Star. Inform new students about the requirement of the new virtual student orientations.
Assist with the development of the virtual orientations and advising website when requested to discuss program requirements with newly
admitted freshman and transfer students when requested. Review with new and continuing students the degree audit and provide them with
information regarding course sequencing. Determine student eligibility to register for various courses requiring prerequisites and inform
them of the proper sequence of courses. Place and release advising holds, review applications for transfer of college, change of
majors, SAP appeals, and process GI Bill Verification forms. Ensure that each graduating student’s file is updated, verify that all
requirements have been met, and process graduation applications accurately and timely. Communicate with students placed on academic
probation. Communicate via e-mail with students throughout the semester to information them of various university activities, deadlines, and
important information. Scholarships and tuition waivers are promoted through e-mail periodically each year. Consult with chairs regarding
schedule by providing the needed student data. Speak with current students about minor requirements and how they support the academic major.
Promote the programs by participating in either on-campus or off-campus recruitment activities when requested. Participate in regularly
scheduled meetings with the UAAC, appropriate college, division/department and program personnel. Review portal, website, and program
handbooks for accuracy, updates, and inform the Colleges and faculty of required changes.
5% Participate in university committees as
approved by the Director of the UAAC
Required and Preferred Qualifications
Bachelor’s degree required.
Previous academic advising experience required.
Ability to establish effective
working relationships with students, faculty, staff and other higher educational institutions.
Ability to work collaboratively in a team
environment with flexible hours.
Strong interpersonal skills
Excellent oral and written communication skills
Ability to accurately
and efficiently use a variety of Microsoft office (word processing, spreadsheet and/or database, PowerPoint) to create/produce letters,
reports, flyers and other documents; ability to learn and successfully use new software programs and ERP systems to fulfill job
Experience working successfully with diverse populations; able to demonstrate an understanding of, sensitivity to and
appreciation for academic, ethnic, socio-economic, disability, age and gender diversity of students and staff attending or working at
Ability to multi-task, handle projects and prioritize based on program goals and objectives
Ability to work with little
supervision, make decisions, and demonstrate good judgment.
Experience in prior learning assessments or credit for prior
Master’s degree or higher.
One year experience in University-level academic
Knowledge of Student Information Systems (Colleague or related product)
Experience working with a variety of students at
diverse entry points into the University (e.g., Freshmen-Senior; traditional and non-traditional; adult learners)
Ability to help
students with understanding pathways to complete graduate education.