JOB OPENING ID: 246132

REGULAR/TEMPORARY: Regular

ORGANIZATIONAL GROUP: Dsa University Union

DEPARTMENT: Unions – Ticket Office

SALARY: $48,200.00 – $57,800.00

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Department Summary

Center for Campus Involvement Overview
The Center for Campus Involvement (CCI) in University Unions within Student Life at the University of Michigan is a dynamic, student-focused department that serves all undergraduate and graduate students through student programs, student services, and student development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. CCI recognizes and supports over 1,500 student organizations through education, advising, advocacy and services. CCI also implements hundreds of social, educational, cultural, and recreational programs each year, focused on building community within and beyond University Unions’ facilities. CCI directly employs 17 regular staff and over 80 student staff.

University Unions Overview

University Unions is a self-funded auxiliary enterprise which serves the campus through its three historic unions (Michigan Union, Michigan League, Pierpont Commons), academic meeting and dining facility (Palmer Commons), Center for Campus Involvement (over 1,500 student organizations and hundreds of programs), and works in close partnership with Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus community. Total budget volume for University Unions approximates $20 million. University Unions directly employs over 80 regular staff and 250 student staff.

Job Summary

The Ticketing Manager provides essential leadership and oversight to the Michigan Union Ticket Office (MUTO) operation, handling ticket sales for an array of events hosted by student organizations, UM departments, local presenters, and national promoters in on-campus as well as community venues ranging in seating from 300-10,000. You will address customer service concerns, develop and maintain the campus and community partnerships, and manage the ticketing system, Tessitura. You have fiduciary oversight of a $400,000 departmental budget and maintain MUTO’s credit card and cash handling compliance observing UM policy.

Responsibilities*

Leadership of Ticketing Operations (45%)

• Serve as the system administrator for Tessitura (ticketing software)
• Plan, manage, and coordinate Ticket Office sales operations by facilitating ticketing agreements, meeting with clients, setting up events in the ticketing system, maintaining contact and communication through event fruition, preparing staff to sell event tickets (in advance and at the event), attend events (as needed) to facilitate box office operations night of show
• Perform system updates and manage and deduplicate the database
• Help resolve operating problems and/or customer concerns to sustain MUTO’s culture of providing excellent customer service
• Direct MUTO team, delegate, and assign work tasks to suit delivery of services and operations efficiency
• Represent the Michigan Union Ticket Office in ongoing business relations with clients, build/maintain relationships with clientele, and promote MUTO to seek new clients
• Collaborate with University colleagues (i.e., University Productions) to coordinate logistics for daily operations and shows
• Maintain ticketing equipment (i.e., scanners, printers) and ensure ability to operate in on-site/event locations
• Maintain and foster relationships with two of our critical clients, The Ark-Ann Arbor and the Ann Arbor Symphony Orchestra
• Partner closely with the Major Events Manager, who also reports to the Assistant Director for Campus Resources & Major Events
• Maintain MUTO website and marketing functions, ensuring a synergistic approach across CCI with the Communications & Marketing Specialist

Supervision of Staff (30%)

• Hire, Train, and Oversee graduate interns and/or undergraduate student employees to fulfill MUTO’s staffing needs and create a robust team
• Serve as the direct supervisor of approximately 20 MUTO student employee ticket agents and managers in the Michigan Union Ticket Office (MUTO)
• Develop and maintain training content and processes for new team members
• Delegate and manage schedules and projects assigned to student staff and student managers
• Foster community and engagement amongst staff by organizing staff meetings, retreats, professional development opportunities, and social gatherings, in addition to meeting with staff quarterly

Financial (20%)

• Audit records of sales activity and associated data
• Direct ticket sales (over-the-counter, phone, mail order & online) in the range of $2.5 million per annum
• Make expenditures for materials, equipment, support, staff and travel
• Develop operating budgets, maintain fiscal responsibility, prepare departmental records, box office reports, statistical summaries, budget line projections, and records
• Oversee cash handling and deposit processes, training staff as necessary. Ensure staff are trained and an appropriate level of separation of duties is maintained
• Collaborate with Student Life Budget and Finance to settle shows, issue payments, and manage budgets

University Unions and Student Life Service (5%)

• Serve on various committees and work teams as requested
• Build and maintain relationships with University and Student Life departments, including, but not limited to, University Productions, University and Development Events, Michigan Athletics, and University Musical Society
• Attend and participate in staff training and professional development opportunities

Other Duties as Assigned

Required Qualifications*

• Bachelor’s degree or equivalent combination of education and experience
• At least 3 years of ticketing experience as a student or professional

Desired Qualifications*

• Master’s degree in Performing Arts, Theater Management or related field
• 5 years or more of professional experience
• Experience with college student activities or events

Additional Information

Financial/Budgetary Responsibility

• This position oversees and manages the operational budget (~400K) and is required to complete various cash handling trainings, and maintain credit card compliance.

Working Conditions

• The position requires flexible work hours and an individual who can work frequent evenings and weekends.
• The successful candidate must be able to work in a collaborative environment but also work independently and make good decisions that reflect University and Student Life policies, procedures, and philosophies.
• The successful candidate must build and maintain strong partnerships to serve numerous stakeholders.
• This role works regularly with fine arts organizations and is centered within the higher education industry, supporting various internal and external clients for events.

Physical Requirements

• Routinely moves items weighing up to twenty-five (25) pounds, etc.

Direct Reports

• Serves as the direct supervisor of approximately 20 MUTO student employee ticket agent and managers. Student staff work approximately 8-12 hours per week.

Selected candidates whose start date is 4/1/2024 or after, will not be eligible for the university FY24-25 salary/merit plan unless otherwise notified.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this position.

#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

246132

Working Title

Ticketing Manager of the Michigan Union Ticket Office

Job Title

Athletic Event Ticket Manager

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Dsa University Union

Department

Unions – Ticket Office

Posting Begin/End Date

3/07/2024 – 3/21/2024

Salary

$48,200.00 – $57,800.00

Career Interest

Hospitality

Division: College of Agriculture

Department: Dean of Ag, Human, Natural Sciences

Number of hours per week: 37.5

Months per year: Fiscal (12 months)

Campus: Main Campus

Position Number: 004600

Advertised Salary: $32,248 -
$38,697, $16.54- $19.85 DOE

Pay Basis: Semi-Monthly

Job
Description

Tennessee State University invites applications for the position of Senior Office
Assistant- Dean’s Office.

The College of Agriculture at Tennessee State University is seeking a Senior Office Assistant to
join our dynamic team in the Dean’s Office. This position plays a crucial role in supporting the operational functions of the Dean’s Office,
with a focus on procurement, travel coordination, administrative assistance, and proficiency in educational software such as Banner and
Dynamic Forms. The ideal candidate will have strong organizational skills, attention to detail, and experience handling various
administrative tasks in a higher education setting. This position requires a highly organized and detail-oriented individual with excellent
communication skills and the ability to manage multiple tasks efficiently.

Responsibilities:

1. Procurement:
   Manage procurement processes for office supplies, equipment, and other materials as needed. Coordinate with vendors, track orders, and
   maintain inventory records.
2. Travel Coordination: Preparing and processing travel requisitions and reimbursements. Ensure compliance
   with university travel policies and procedures.
3. Administrative Assistance: Support the Dean’s Office staff, including drafting
   correspondence, scheduling meetings, answering phones, and maintaining files and records.
4. Educational Software Management: Utilize
   educational software systems such as Banner and Dynamic Forms for data entry, record-keeping, and generating reports. Ensure accuracy and
   efficiency in system operations.
5. Operational Support: Assist with special projects, events, and initiatives as assigned. Collaborate
   with other departments and offices as needed to facilitate smooth operations.
6. Microsoft 365 Proficiency: Utilize Microsoft 365 suite
   of tools for email communication, document creation, spreadsheet management, and presentation development. Ensure familiarity with relevant
   software functionalities and updates.
7. Compliance: Ensure compliance with university policies, regulations, and procedures related to
   procurement, travel, and administrative operations. Stay informed about changes and updates in relevant areas.

Minimum
Qualifications

HS graduate or equivalent with at least one year of college. A minimum of three years of general office
experience to include at least one year working for manager level and/or above. Proficient skills in Microsoft Office suite, particularly
Excel, Word and Power Point. Ability to navigate Windows, Explorer and Microsoft Outlook.

Special Instructions to
Applicants

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee
State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced
degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript”
section.

You will be required to provide names and contact information for three references during your application to
the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for
these letters using contact information you provided.

Close Date: 03/31/2024

Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes
annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and
more.

Quick Link: https://jobs.tnstate.edu/postings/8100

Minimum References Required: 2

Job Summary:

The Graduate Advising Manager plays a key role within the Advising and Student Services team in the School of Nursing’s Office of Academic Affairs by providing comprehensive advising and student services to graduate nursing students. This position oversees a broad range of student services specifically for graduate students in the School of Nursing, including students in the Doctor of Nursing Practice (DNP) program, students in the PhD program, and students in certificate programs. Working collaboratively with students, faculty, and staff, as well as working very independently at times, the Graduate Advising Manager is an integral part of the student’s academic journey and success.

Responsibilities:

Manages and executes the development and implementation of the administrative and student services activities of graduate degree program(s) and/or certificate(s). Performs activities which may include recruitment, admissions, new student orientation, academic advising, monitoring of progress towards the degree, course and/or enrollment management, diversity, equity and inclusion initiatives, course and/or program assessment, and academic program review. Supervises unit staff and/or manages an advising services portfolio. Strives to create a welcoming, equitable, and inclusive work environment.

• 20% Participates in the campus-wide advising community, graduate community, etc. providing input to leadership regarding the development of advising, recruitment, and co/curricular programs offered by the school/college
• 10% Supervises unit staff and/or plans, organizes, allocates resources, assesses performance, and leads the operational activities of a function within the advising or academic services portfolio, such as program management and/or curriculum management
• 20% Coordinates and executes the development and implementation of programming, services, and events to promote professional development and academic success. Performs services and program evaluation and assessments and use data to inform changes.
• 5% Coordinates with leadership the development of policy and procedure recommendations and/or modifications
• 20% Serves as a primary resource for graduate applicants, current students, faculty, staff, and other stakeholders of an academic program
• 5% Maintains compliance with graduate program(s), school/college, and university requirements and technology systems related to admissions, assessment, academic degree progress/requirements, and program review
• 10% Advises and maintains expertise on programs, curriculum, graduate education and university policies and procedures. Provides information and resources about educational options and graduate academic requirements; assists with identifying and assessing interests, skills, and values to match appropriate field of study/career options and refers students to appropriate institutional resources.
• 5% Maintains confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies
• 5% Monitors degree progress and assists students in navigating resources and systems throughout the student lifecycle from matriculation to degree completion

Tasks:

• Access and manage student data via the student information system, degree audit software, databases, and other electronic means.
• Coordinate, oversee and manage, with considerable independence of action, the school’s interactions with the graduate school. Serve as a consultant/liaison to the university’s Graduate School.
• Develop, coordinate, oversee and implement, with considerable independence of action, the school’s assistantship (TA and PA) training.
• Develop, coordinate, oversee, and implement student services programming in support of all graduate programs and certificates.
• Formulate, interpret, and monitor policies and/or program directions as appropriate on behalf of the faculty. Provide specific, accurate, and current information about curricular requirements and other items that pertain to academic progress.
• Maintain communication with faculty regarding the academic needs and concerns of students and serve as a resource for faculty and staff on advising and student support services.
• Participate in the planning, implementation, and evaluation of the academic advising program’s goals and objectives.
• Provide comprehensive advising for graduate programs and certificates including but not limited to out-of-the classroom learning experiences, academic progress and performance, professional development, and degree completion.
• Serve as an academic advisor for admitted graduate nursing students including support with enrollment, curricular/degree requirements, educational opportunities, and academic policy/regulation interpretation.
• Serve as the expert resource for students, faculty, staff, and other stakeholders of the graduate programs and certificates.
• Support Career and Student Success programming for graduate students.
• Support policy recommendations and review in conjunction with faculty program directors.
• Support student services operations for all nursing students including but not limited to scholarship review, coordination with the Nursing Learning Center, support of SOAR activities, and support of all events.
• Understand, utilize, and collaborate with campus units and appropriately refer students to academic and learning support resources, as well as mental and physical health resources.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Master’s Degree

Qualifications:

* Minimum of one year experience in academic affairs, academic advising, student services, internships applicable.
* Excellent written and oral communication, presentation, interpersonal, organizational, and
computer skills, including proficiency with related systems and databases.
* Familiarity with current research and best practices regarding academic advising, as well as student well-being.
* Ability to use Microsoft applications and other student information systems at a practitioner level,
as well as utilize new software technologies to provide efficient, accurate advising services.
* Knowledge of academic policy and graduate curricula.
* Ability to serve as an articulate spokesperson for the mission and values of the School of Nursing.
* Strong communication and project management skills.
* Ability to think, reason, and make sound judgments on how responsibilities are completed in
compliance with school and university standards.
* Ability to work well in a multiethnic, multicultural environment with students, faculty, and staff.
* A high degree of professionalism, discretion, and judgement.

Work Type:

Full Time: 100%

This position requires most work to be performed in-person, onsite, at a designated campus work location. The person in this position may request and be considered for a formal remote work agreement based on guidelines set forth by the School of Nursing, and/or may be provided with remote work flexibility as needed and approved by the supervisor.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications
The expected salary for this position starts at a rate of $55,000. Actual pay will depend on experience and qualifications. In addition to base pay, the employee in this position can expect to receive benefits such as generous vacation, holidays, and other paid time off, competitive insurances and savings accounts, and employer sponsored retirement benefits.

Additional Information:

For 100 years, the University of Wisconsin-Madison’s School of Nursing (SoN) has been committed to enhancing healthcare through teaching and research. With a mission to develop leaders for the profession and society; we make discoveries, enhance systems, and improve health through research, education, and practice for Wisconsin and beyond. The School of Nursing strives to achieve inclusive excellence and fosters an academic environment that welcomes diversity in students, faculty, staff, and the curriculum.

In the course of employment with the School of Nursing (SoN), dependent upon position and job responsibilities, employees may have access to PHI (personal health information) to fulfill the duties of their position. As part of the UW-Madison Health Care Component (HCC), all SoN faculty, staff, students, volunteers, and unpaid affiliates are required to complete HIPAA training as part of their orientation.

Successful candidates are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

A criminal background check will be conducted prior to hiring.

How to Apply:

To apply for this position, please click Apply Now, from jobs.wisc.edu, to begin the application process. You will be asked to submit the following (PDF file format is strongly encouraged and preferred):

1) A letter of interest highlighting relevant work experience and referencing PVL #294810
2) A resume/CV

References will be requested from finalists only and are not required with initial application. For questions regarding this position, please contact Darby Sugar, Advising & Student Services Director, drsugar@wisc.edu.

Online applications must be received by 11:55pm on the application deadline to ensure consideration. Failure to submit complete application materials may result in ineligibility for consideration for this position.

Contact:

Darby Sugar
darby.sugar@wisc.edu
608-263-5248
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Graduate Advising Manager(AE241)

Department(s):

A54-SCHOOL OF NURSING/ACAD.AFFRS/STU SVCS

Employment Class:

Academic Staff-Renewable

Job Number:

294810-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.